Asset Management in the Modern Age
Most organizations, regardless of size or field, will have physical assets that need to be tracked, categorized, and managed. From copiers to trucks, most objects your company purchases need to be recorded so they can be tracked by various facets of the business, from accounting to facilities management. In the Stone Age, this was done with boxes of receipts, an inventory on a clipboard, and annual expense accounting. As recently as a decade or so ago, this process was mostly handled through spreadsheets, with a manual inventory to update for changes. Someone would generate the asset report for accounting purposes and, if you were lucky, your spreadsheet supported formulas and macros to make it easier.Things have changed quite a bit since the spreadsheet days. Most businesses have more assets to manage per person than ever before, especially with the rapid increase of mobile devices used in the workplace. We also have increasingly complex cloud technologies, license-based, and usage-based software, and updates more rapidly coming in. As average employee tenures grow shorter and more devices are mobile, companies' data security is also a key priority. Managers and their support teams working in the field may need specialized reporting, customization, and features that aren't readily visible to the employees assigned specific business assets. Modern asset management systems hosted in the cloud allow businesses to manage assets without the cost and maintenance of owning a server.
The first thing to consider when narrowing down your asset management application options is figuring out exactly which assets you need to track. Think specifically about the assets that cost your company money. Do you have a mobile device lab or a number of traveling employees who have company phones you need to track? If you are primarily dealing with servers, desktop, and laptop computers, do you also need to manage your software licenses, updates, and ensure efficient distribution of those licenses? Once you've identified the problem to solve, you can select the asset management system that delivers the best value in the long term.
There are two main groupings of cloud-hosted asset management systems to consider. Some solutions are part of an overall IT helpdesksolution. This first class of products may integrate with support tickets, provide end-user portals, and act as a module in a larger solution aimed at supporting company staff and technologies. The second class of products is specialized software aimed at solving a business problem that goes beyond IT support but allowing for asset management as well.
IT Helpdesk Plus Asset Management Solutions
Asset Panda, BMC Track-It!, and SysAid are all examples of comprehensive IT helpdesk solutions that also allow for asset management. When it comes to tracking networked computers, you need to consider not just which platforms you will use in tracking your assets but also which platforms the administrators and IT professionals will use to assign assets, perform inventory, and run the reports. Some tools include network detection via scanning, while others use spreadsheet import or manual entry. Other use agents like the open application programming interface (API) in Asset Panda or by editing after scanning label codes like in GoCodes.
It is important to consider what makes sense for your budget. Management tools are available at several price points. Do you want a one-time purchase or a monthly subscription for support? Not all tools can handle the same number of assets and there is no sense in paying for more capacity than you will need. Purchasing a bulk number of assets and user accounts for the year can qualify you for additional discounts with GoCodes. Asset Panda sometimes offers flat-rate discounts and specials as limited time offers to help teams get started.
While each asset management solution we reviewed is capable of tracking your computer systems, they vary widely in their strengths. Your priorities will dictate which is right for your company. If security is a top priority, which kind of security appeals to you? Specifically, do you want to prevent theft as your top priority? GoCodes offers a physically trackable, tamper-proof sticker system which both marks the asset and allows you to find it in real-time based on geolocation. The physical ability to apply the sticker means there are few limits on what you can track.
However, it does not tell you any details regarding what software licenses are installed on that stickered laptop, what version it is running, or how often it has been used. You could use a different asset management system for a more detailed notification when a specific application is launched but if you have a custom piece of machinery not represented on your network, you have no way to track that item. Our Editors' Choice MMSoft Pulseway offers security by requiring two-factor authentication (2FA) with encryption from mobile devices. By limiting entered assets to networked devices, ghost machines are quickly dealt with. To get such detailed and timely updates, you give up some flexibility; for real-time accuracy you can't manually add assets if they are not networked in some way.
Is the real-time status of the servers, cloud environments, or websites more important than physically tracking the assets? If current networked status is more important than geo-locating a physical device, Pulseway could be a good investment despite the higher cost. If you consider the relief of an employee's ability to remote in to network devices from anywhere, the reliability gains and happiness of your support staff could make the higher price point irrelevant when you factor in lost productivity. Ease of use might be most important to you, depending on the technical capability of those setting up the tools. If you have savvy IT professionals and even a few developers on staff, some of the solutions offer APIs with their asset management platform, making it easily customizable for programmers. Do you have non-networked computer assets? If so, a key feature for you may be the ability to add assets using means other than network detection agents.
BMC Track-It! and SysAid are examples of customizable systems that might be a good fit, because they do offer customization and APIs. Other systems are configurable without any coding. This means the best value for your company is going to depend not only on the assets you are tracking, but on the capability of the people you have working for you, as well as their availability to customize the product and perform setup. Asset Panda offers support at all purchase levels, giving smaller businesses the answers they need. Asset Panda is in between a solution nearly anyone can use, like GoCodes, and a system where you might need coding ability to take full advantage of the available features.
Some of the systems are easier to use because their sole purpose is asset management. Pulseway was the easiest overall setup we tried. GoCodes is extremely simple to use, but consider that you need to remember to apply and scan in the stickers. You must have the stickers applied in order to track the assets. Provide a checklist and your training staff can do this. SysAid and BMC Track-It! are fully featured helpdesk support tools, each including a user-facing portal for reporting and tracking helpdesk tickets. The interfaces are more complicated, though, involving nesting concepts that make it harder to see all of your assets in one view. A fully integrated helpdesk system to complement your asset management might be worth the tradeoff of a simplified user interface (UI) for your business.
With any investment, the initial cost as well as the costs to customize (if needed), and train your staff are a consideration. You want to be sure you not only purchase the right software, but that you have the level of support you need. For some groups, a tutorial video will be enough. Other teams may need full classroom training. Those doing deep customization and using the APIs might need live developer support. For other groups, the API documentation along with user forums could be enough.
A major consideration with regard to the return on your investment in asset management software is how much time you will save at each stage of the process. One consideration is time spent entering new assets or importing existing assets, and adding them to your inventory. Then there is the time you save by using notifications to detect outages and respond quickly to issues occuring once your servers are live.
Reporting, depreciation, and exporting must also be considered, including compatibility with your specific accounting needs. Select the best asset management tool for your company by comparing prices, features, and the possible time savings of having your asset data in one place. Once you've identified the cloud-hosted solutions with the best fit for your priorities, try them on your own devices before making a final decision. The savings, in both time and money, to purchase and host an asset management system may have been prohibitive in the past. Yet between lower prices and advanced feature complexity offered by older solutions, and the newer more automated solutions, asset management has changed. The flexibility, low upfront cost, and shorter commitment are worth giving Software-as-a-Service (SaaS) asset management tools a fresh look.
Featured Asset Management Software Reviews:
ManageEngine AssetExplorer Review
Editors' Choice
$795.00 MSRP
Bottom Line: Available in 29 languages, ManageEngine AssetExplorer is an affordable and full-featured solution for distributed and global companies that need a cloud-hosted asset management system with e...
MMSoft Pulseway Review
Editors' Choice
$3200.00 MSRP
Bottom Line: MMSoft Pulseway is a great infrastructure and asset management service, with a full-featured mobile capability. The application management portion is not as feature complete but can do the j...
Asset Panda Review
$1400.00 MSRP
Bottom Line: Asset Panda is excellent asset management software for any business seeking to manage fixed assets affordably in the cloud. With its universal training and tech support, and unlimited users,...
GoCodes Review
$708.00 MSRP
Bottom Line: When you need on-demand, physical asset location and customizable asset grouping reports, asset management software GoCodes is simple, powerful, and affordable.
LANDesk IT Asset Management Suite Review
$50.00 MSRP
Bottom Line: Part of a larger network management application suite, LANDesk IT Asset Management Suite is nevertheless feature-rich and has the ability to quickly deliver a wide variety of bundled or cust...
SolarWinds Web Help Desk Review
$695.00 MSRP
Bottom Line: A lightweight combination of help desk and asset management features, SolarWinds Web Help Desk lacks a few features that larger organizations will need, but makes up for it with an easy-to-u...
ServiceNow Review
$10200.00 MSRP
Bottom Line: ServiceNow asset management is usable from a features perspective, but is burdened by a complex user interface that's mostly the result of it being part of a much larger business application...
SysAid Review
$1211.00 MSRP
Bottom Line: Asset management software SysAid offers an impressive number of network detection features for companies and, although it lacks native mobile apps, its detailed changelog and focus on integr...
BMC Track-It! Review
$99.00 MSRP
Bottom Line: Asset management software BMC Track-It! is a complete help desk software offering, including asset management and configurable modules. It's worth considering for asset management if your bu...
InvGate Assets Review
$1500.00 MSRP
Bottom Line: InvGate Assets has a solid feature set when it comes to IT asset management, adequately covering both hardware and software.
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